Terms & Conditions – NeonMartBD

Welcome to NeonMartBD.com. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Terms

• NeonMartBD reserves the right to update, modify, or change any part of the website or policy at any time.
• By using our website, you confirm that you are at least 18 years old or using the site under the supervision of an adult.

2. Product Information

• We strive to provide accurate product images, descriptions, and details.
• Product colors may slightly vary due to lighting and screen differences.
• All products are subject to stock availability.

3. Pricing & Payment

• Prices may change without prior notice.
• Payment methods may include Cash on Delivery (COD), Mobile Banking, or other available options.
• For COD orders, customers must ensure correct address and contact details.

4. Order Confirmation

• Placing an order does not guarantee acceptance.
• NeonMartBD reserves the right to cancel any order due to:
• Out-of-stock items
• Incorrect pricing
• Fraudulent activity
• Delivery location issues

5. Delivery Policy

• Delivery time may vary based on customer location.
• Customers must be available to receive the order.
• Delivery charges apply based on location and courier service.

6. Exchange Policy

No Refund – Exchange Only

• NeonMartBD does not offer any refund under any circumstances.
• Exchange is allowed only while the delivery man is present.
• After the delivery man leaves:
• No exchange
• No complaints
• No claims will be accepted

Exchange Conditions

• Customers must check the product in front of the delivery man.
• Exchange is allowed only if:
• Wrong product delivered
• Damaged product delivered
• Wrong size/color/model (if applicable)

Not Exchangeable

• Personal care or hygiene products
• Sale/discounted products
• Used, opened, or damaged items
• Any complaint after delivery personnel leaves

7. Shipping Charges

• Exchange during delivery is free of additional courier charges.
• If customers request any further action after delivery (in exceptional cases approved by support), they must bear courier costs.

8. Cancellation Policy

• Orders can be canceled by the customer before shipment.
• Once shipped, cancellation is not allowed.

9. Warranty

• Products without explicit warranty information are considered warranty-free.
• Warranty (if provided) follows the manufacturer's terms.

10. User Responsibilities

• Provide accurate personal and delivery information.
• Inspect products upon delivery.
• Avoid misuse of the website or fraudulent activities.

11. Limitation of Liability

NeonMartBD is not responsible for:

• Delays caused by courier partners
• Product damage after delivery
• Customer misuse or negligence
• Third-party service failure

12. Intellectual Property

• All content, images, and materials on NeonMartBD.com are property of NeonMartBD.
• Unauthorized reproduction or distribution is prohibited.

13. Privacy

Your personal information is protected and used only for order processing and service improvements.

(Read our separate Privacy Policy for details, if needed.)

14. Contact Us

For any support or inquiries:

📧 info@neonmartbd.com