NEON mart BD – Customer Policy At NEON mart BD, we are committed to providing you with high-quality products, reliable service, and a smooth shopping experience. 1. Order Placement Orders can be placed through our official website or Facebook page. Customers must provide accurate information, including name, phone number, address, and product details. 2. Order Confirmation After placing an order, our team will contact you to confirm your details before processing. Orders without confirmation may be canceled. 3. Delivery Policy We deliver products across Bangladesh through trusted courier services. Delivery time is typically 2–3 working days, depending on location. Delivery charges may apply and will be informed before confirmation. 4. Payment Policy We offer Cash on Delivery (COD) and secure online payment options. Customers must make full payment upon receiving the product. 5. Return & Exchange Policy Returns are accepted within 3 days of delivery for wrong, defective, or damaged products. The product must be unused, in original packaging, and with all labels intact. Change of mind returns are not accepted. 6. Customer Responsibilities Check the product upon delivery before making payment (for COD orders). Provide correct delivery details to avoid delays or failed deliveries. Treat delivery personnel with respect and ensure safe handover. 7. Customer Support For any issue, customers can reach us via Facebook Inbox or Email: support@neonmartbd.com. We aim to respond within 24 hours during working days.

NEON mart BD – Privacy Policy At NEON mart BD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store. 1. Information We Collect We may collect the following information from you: Name, phone number, email address, and delivery address Order details and payment information Website usage data (through cookies and analytics tools) 2. How We Use Your Information We use your information to: Process and deliver your orders Contact you for order updates or customer support Improve our website and services Send promotional offers (only if you agree) 3. Data Protection We use secure systems to protect your personal data and payment information. Your details will never be shared with third parties except for delivery or payment processing purposes. 4. Cookies Our website uses cookies to improve user experience. You can disable cookies in your browser settings, but some website features may not work properly. 5. Third-Party Services We may share necessary data with trusted partners such as courier services and payment gateways to complete your order. 6. Your Rights You have the right to: Request a copy of your personal data Ask us to update or delete your information Opt out of promotional emails or messages 7. Contact Us If you have any questions about this Privacy Policy, please contact us: Email: support@neonmartbd.com Facebook Inbox: NEON mart BD Official Page